Wegmans Food Markets saw a notable drop in customer satisfaction in 2026 as shoppers increasingly prioritize value and convenience amid economic uncertainty, according to a new national study released ...

For the eighth year in a row, the small agency earned the highest rankings in the American Customer Satisfaction Index.

A list of winning IT Services firms and their client and employee satisfaction ratings were released today on ...

The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

There’s good news and bad news when it comes to Kroger's spot in a national supermarket customer satisfaction ranking.

Enterprises are rewarding vendors that reduce long-term complexity while supporting continuous evolution, something 8x8 does ...

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

Financial advisory clients increasingly want “proactivity,” according to a new study. In other words, they want their wealth managers to anticipate their needs in advance. Unfortunately, the study ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

Adopting a client-centric culture is one way for firms to stand out from the competition, but it takes a lot of effort to put the client at the firm's center. The right strategy and approach will ...

The Metropolitan Transportation Authority (MTA) announced a record increase in subway customer satisfaction recorded in its ...

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...